Warranty and Return Policy
We Are Sky Solutions
Since 2011, the Sky Solutions team has taken great pride in producing the best rated and most effective standing mat in the world, the Sky Mat. Since then our team has designed and released many #1 Best Sellers and #1 Top Rated Products on Amazon.com. Customers love our high quality materials, ergonomic and modern designs. We work tirelessly to delight our customers and back all of our products with a lifetime guarantee.
Sky Solutions USA warrants to the original purchaser of this Product (“Purchaser”) that the product shall be free from defects in materials and workmanship under normal use and service (the “Lifetime Warranty”) for Life (the “Limited Warranty Period”). “Normal use and service” means that the product is used in a standard environment in accordance with the care instructions provided with the product. Proof of purchase must be included with any product returned under warranty. This Lifetime Warranty excludes damage caused by abuse, misuse, accident or negligence, including failure to follow the care instructions or damage caused by chemical spills. The customer assumes full responsibility for determining the suitability of our products in the customer’s particular application.
IF PURCHASED FROM A RETAIL LOCATION:
Please contact the place of purchase for their return policy. If you feel you have a defective product, please contact Sky Solutions USA directly by emailing us at [email protected]
IF PURCHASED DIRECTLY FROM WWW.SKYSOLUTIONSUSA.COM:
If you are not satisfied with your product you may return it for a refund or replacement within the first 30 days from the date of delivery. Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Sky Solutions USA. Prior to returning the product, you must email us at [email protected] to obtain the most current return information. Please be sure to include your return contact information.