Refund policy

Last updated: October 20, 2026

30-day returns

You may request a return within 30 days after delivery. For change-of-mind returns, mats must be unused, clean, undamaged and in their original condition, with all included items and original packaging. Please provide your order number or other proof of purchase. A multi-mat pack must be returned as a complete set for a full change-of-mind refund.

How to start a return

Email ag@hostandporter.com with your order number, the item you want to return and the reason. We will provide return instructions and the correct return address. Please contact us before shipping a return; do not send it to the address on the original shipping label unless we instruct you to do so. Send an authorized return within 14 days of receiving the instructions, unless we agree otherwise.

Return shipping and fees

For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law. We do not charge a restocking fee. Use suitable protective packaging and a trackable shipping service, and retain your shipping receipt.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us as soon as possible if an item is damaged, defective or incorrect. Include your order number and, where possible, photographs of the item and packaging. We will work with you on a replacement or refund and cover any required return shipping for a verified damaged, defective or incorrect item. Unused-condition and original-packaging requirements for change-of-mind returns do not prevent you from reporting a faulty item or exercising your legal rights.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the credit. Refunds include the amount paid for eligible returned items and applicable taxes. For a verified damaged, defective or incorrect item, any applicable original shipping charge for that item will also be refunded.

Exchanges and cancellations

To request a different size or color, contact us. We can help arrange an eligible return and a new order, subject to availability. If you want to cancel an order, contact us promptly; cancellation may not be possible once fulfillment has started. If your order has already shipped, the return process applies.

Your rights

This policy applies to purchases made directly from this Sky Solutions store. Purchases made through another retailer should be handled through that retailer. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.